The roman arch proudly stands behind the quality products that we sell. You may return any item in its original (new) condition within 14 days of your purchased date. We will refund the total sales (100%) less the original shipping charges.
Your item must be in new condition, packed in its original giftware box (if included) and all original packaging material, and any accessories that came with the item.
Our experts will inspect your returned item to determine the status of its condition. Upon approval by our inspectors that your itm is in its original condition, a refund will be granted. Absolutely no refunds will be accepted for merchandise that is considered used or after 14 days of purchased date!
Note: A completed Return Authorization form is required prior to shipping your package back to us. We will only refund shipping costs if the return is a result of our error. You can e-mail us at: roman-arch@roman-arch.com for questions and assistance. Any claims for damaged or defected items must be reported to our Customer Service Department within (3) business days after receiving your delivery. We will not be responsible for, nor issue a refund, if
notified after (3) business days. Please send your damage or defected
notification email to: roman-arch@roman-arch.com.
If the return is the result of our error, we will arrange with you to have the item returned to our warehouse. We will issue a complete refund including the original shipping costs.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less the original shipping charges.
A request for a Return Authorization form within 14 days of your purchase date must be sent to: roman-arch@roman-arch.com.
To request a Return Authorization form send us an email, in the title field of your email input "Return Authorization Request Form" and explain in detail the reason for your request.
How to Return your item - (within 14 days of purchase)
1. Complete the Return Form- The Return Form needs to be
filled out completely and signed before we process your return. Using
this form, tell us why you are returning the item. Please be as detailed
as possible.
2. Packing your return items- Place the items in its original
packaging with all documents and accessories. Wrap your itms carefully in
a box with a copy of your order form and paid receipt. Please clearly
write "Return" on the outside of your box.
3. Shipping your return items - If the reason for your return is
not our fault, the buyer bears all shipping costs. Please send your
return by UPS or E.M.S ONLY! You must send your shipment back to us by
E.M.S. OR UPS to ensure proper tracking of your product. Please do not
send by general mail, we will not be responsible for lost or stolen
merchandise if you mail your item any other way than the above stated
method!
Ship returns to:
Roman Arch
1,cardo st
jewish qtr
jerusalem 97500
Israel
